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    Do you have a feasible project?

    Do you have a feasible project? The best way to find out whether you have a feasible project is to complete a feasibility study. This process will help you gain confidence that the solution can be implemented on time and within budget. So here’s how to do it in 5 simple steps… Completing a...
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    Good decision-making – the three ingredients

    Decision making is a problem for organisations A 2004-2005 Teradata Report on Enterprise Decision-Making showed that over 70% of their survey respondents said that poor decision-making is a serious problem. Other research in the UK conducted by the research agency YouGov for Investors in People...
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    Leadership and Motivation: what is the relationship between them

    Leadership and Motivation Research on motivation and leadership and motivation continued for many years with little interaction between the two areas, although more recently motivational concepts have been drawn upon to understand leadership processes. Many motivational theories were posited to...
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    Cold calling a client effectively – the road-map to success

    Effective Cold Calling Cold-calling a client is often regarded as the equivalent of clutching at straws in terms of generating business. And research has shown that out of all prospecting methods, cold-calling is the least effective. The perceived wisdom against cold-calling states that it’s...
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    Leadership and Motivation: what is the relationship between them

    Leadership and Motivation Research on motivation and leadership and motivation continued for many years with little interaction between the two areas, although more recently motivational concepts have been drawn upon to understand leadership processes. Many motivational theories were posited to...
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    How to Write a High Scoring Essay

    Writing a high scoring essay – guide for academic success I am often asked by students and colleagues on courses to give a few practical lessons in writing an essay and getting the top marks. As always what we need is a clear strategy and this article goes through the key points. Follow them...
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    Academic papers using them as a resource

    Using Academic Papers as a Study Resource Most of the additional information you need when completing an MSc course is based around reading academic papers. In the beginning we can feel a little lost when we approach the reading of some contributions as some of the authors you will meet almost...
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    Hexagon brainstorming

    Hexagon Brainstorming A variant of the nominal group brainstorming is hexagon brainstorming. This technique enables a visual representation of a brainstorming session. Which can be used where an impasse has been reached in the groups problem solving. Or there is an issue needing the group’s...
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    Psychological Paradigms – what they are an explanation

    Psychological Paradigms – what they are an explanation A psychological paradigm is a set of assumptions and perceptual orientations shared by members of a research community. A a paradigm represents the world view of a researcher. There are many different ways of categorizing paradigms. Have a...
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    Statement of work (SOW) what it is and how to use it

    What is a Statement of Work A Statement of Work (SOW) is a companion document to the services agreement that consists of a description of the products and services to be supplied. A statement of work is useful because it refines the understanding between the parties. What must be delivered and...
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    Statement of work (SOW) Template text

    Statement of work (SOW) resource: download and edit to your own needs Statement of Work Consultancy Services Prepared by: RoyMogg Crosslight Management Ltd Outsource House Back-source Way Crawley Tel: +44 (0) 1293 777999 Fax: +44 (0) 1293 777995 Commercial in Confidence...
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    Effective outsourcing processes deliver benefits

    Effective outsourcing There are key principals that if followed can greatly increase the chances creating an effective outsourcing process. There are still issues in proving whether outsourcing can deliver measurable business improvement and better-cost performance. Many outsource deals fail to...
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    What is leadership and does it matter?

    What is leadership and does it matter? Leadership describes a dynamic relationship between people in an organisation. It is not a one-way process as the popular press would have us believe and is strongly associated with other organisation factors such as power and culture. Most people prefer...
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    Diversity at work the best practice of managing

    Diversity at work The business case for being positive about diversity and equality at work is not just legal and financial; it is also closely linked to looking after your customers and your staff. Although many organisations are becoming more aware of the legal aspects of discrimination, a...
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    Diversity and Equality Values Statement

    Initial text for starting a statement of equality 1. Diversity and Equality Values & Statement The following statement has been accepted by Decision Dimensions Ltd. Decision Dimensions accepts that it will be judged against this statement and intends to demonstrate the principles and values in...
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    SERVQUAL test for service management

    Assessing Service Quality The SERVQUAL questionnaire helps us decide whether a service delivery is meeting service expectations. It is useful to seek the views of the actual service users by using this tool. SERVQUAL measures a customers judgement of the service quality of their suppliers. It...
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    Firing an employee – an ethical guide to good practice

    Firing an Employee – The Seven Steps of good management practice Dismissing an employee can be difficult and has to be done carefully with consideration and following the rules. One can be very cavalier and not worry about the consequences but how this task is done is important not just for the...
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    Inductive or deductive reports – what is the difference?

    What is the difference between inductive or deductive reports Inductive or deductive reports follow the differences we make in the approach to argumentation using deductive and inductive reasoning. Deductive argumentation is formal in nature. Any conclusion we can reach flows directly from the...
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    Social Media in Teaching and Learning

    Universities responding to social media Students are using Social Media to choose a University, and most Universities are responding in a big way by communicating their values and successes on Twitter, Facebook, LinkedIn etc. But is that the end of the matter? Once students have joined us, we...
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    Cold calling to clients or customers – how to do this effectively

    Effective Cold Calling Cold-calling a client is often regarded as the equivalent of clutching at straws in terms of generating business. And research has shown that out of all prospecting methods, cold-calling is the least effective. The perceived wisdom against cold-calling states that it’s...

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